General conditions of carriage

1.1. Carriage provided under this agreement may be regulated by the Warsaw Convention or the Montreal Convention which, in general, limit the liability of the Carrier in the event of death or bodily injury, and for loss or damage to baggage as well as delays.

1.2. Insofar as their content does not contradict the foregoing, any carriage provided and any other service rendered by the Carrier shall be governed by the provisions set out herein, the applicable fares and relevant regulations, which are deemed to be an integral part hereof and can be consulted by the Passenger on request.

1.3. The name of the Carrier may be abbreviated on the Ticket, the full name and its abbreviation included in the fares, the Conditions of Carriage, regulations or Schedule of the Carrier, the address of the Carrier is that of the departure airport noted on the Ticket next to the first abbreviation of the Carrier’s name; planned stopovers (subject to modification by the Carrier if necessary) are those printed on the Ticket or which are included in the Carrier’s Schedule as regular stopovers on the Passenger’s itinerary; carriage to be provided by several successive Carriers is deemed to constitute a single operation.

1.4. Exclusions or limitations of liability for the Carrier shall apply and shall benefit its agents, representatives or officers, as well as any person whose aircraft is used by the Carrier to provide carriage, as well as agents, representatives or officers of that person.

1.5. Registered Baggage shall be handed over to the holder of the Baggage receipt. In the event of damage caused to baggage during international or non-international carriage, your claim must be made to the Carrier in writing immediately after discovery of the damage or within seven days of receipt (of the Baggage), at the latest; in the event of a delay, the claim must be made within twenty-one days from the date of delivery of the Baggage.

1.6. In the absence of any contrary provision in the aforementioned Ticket or fares, conditions of carriage and relevant regulations of the Carrier, the validity of the Ticket is strictly limited to the intended journey and shall not, under any circumstances, exceed one year. The Carrier is entitled to refuse carriage if the applicable fare has not been paid.

1.7. Any modification in respect of the identity of the Carrier shall be brought to the attention of the Passenger at check-in or boarding, at the latest. In the event of a breach of this notification obligation, the Passenger may terminate the Contract of Carriage and shall be entitled to a refund of the amount paid without penalty on our part.

Furthermore, if the Carrier notified to the Passenger is registered on the community list and is subject to a ban after the contract has been entered into, we shall take the necessary steps to propose another flight, where possible. If, however, we are unable to find a new Carrier, we shall refund your Ticket in accordance with the provisions of Article 12.3 of these conditions

Under these conditions and except as otherwise provided, the following terms are used with the meaning set out below:

International Agreements (IIA and MIA) of the International Air Transport Association (IATA)

mean the inter-carrier agreements related to the liability of air carriers, signed on 31 October 1995 in Kuala Lumpur (IIA) and 3 April 1996 in Montreal (MIA), which are applicable by carriers which have been members of the International Air Transport Association (IATA) since 1 April 1997 and which form part of the legal framework of international legislation on carrier liability set out in points (a) to (d) of the “Convention” term as defined below.

Chartering

means the operation whereby the Carrier, having entered into a Contract of Carriage with the Passenger (“Contractual Carrier”) delegates the responsibility for the provision of all or part of the air carriage, to another carrier (“De Facto Carrier”). Also means an operation whereby any other party that has entered into a contract with the Passenger (for example a tour operator) entrusts the task of performing all or part of Air Carriage to the Carrier.

Authorised Agent or Approved Agent

means an individual or legal person authorised by us to represent us in the sale of air carriage tickets for our flights (ground staff, travel agents).

Pets

means any pet in the cabin or the hold, travelling with the Passenger, who is either its owner or a natural person who assumes responsibility for it on behalf of the owner during the journey.

Stopover

means a stopover planned by you during your journey: a stopover located between the points of departure and arrival and shown on the Ticket or the Schedule.

Beneficiary

see “Person Entitled to Compensation”.

Baggage

means your effects and other personal items accompanying you during your journey. Unless provided for otherwise, this term includes both Checked and Unchecked Baggage.

Checked Baggage

means Baggage which we have agreed to take custody of in the hold and for which we have issued a Baggage Receipt/identification form.

Unchecked Baggage or “Cabin Baggage”

means any Baggage other than Checked Baggage. This Baggage shall remain in your custody and you shall be fully responsible for it.

Ticket

means a valid document which establishes the right to Carriage and called the “Flight Ticket” in electronic format issued by Air Corsica or by an agent authorised by Air Corsica or acting on our behalf. It represents the Contract of Carriage, includes the Flight Coupon, Passenger notices and includes, by reference, the General Conditions of Carriage.

Supplementary Ticket

means a Ticket issued for you in conjunction with another Ticket, which together represent a single Contract of Carriage (a ticket for your pet, for example).

Electronic Ticket

means the electronic Flight Coupon or any other document which has the same value which is issued by us or by our Authorised Agent, held in our database.

Baggage Check

means the parts of the Ticket relating to your Checked Baggage.

Airline Designator Code

means the code issued by IATA identifying each carrier that is a member of this association, using two or more alphabetical, numerical or alpha-numeric characters and shown on the Ticket in combination with the flight number.

Contract of Carriage

means the representations appearing on your Tickets or the Itinerary and Receipt (Travel Memo), which include these General Conditions of Carriage, as well as Passenger notices.

Convention means, as applicable:

(a) the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed in Warsaw on 12 October 1929 (the Warsaw Convention).

(b) the Hague Protocol of 28 September 1955, which amended the Warsaw Convention.

(c) the Guadalajara Supplementary Convention, of 18 September 1961.

(d) the Montreal Protocols Nos. 1, 2 and 4 (1975), modifying the Warsaw Convention.

(e) the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999 (hereafter called the “Montreal Convention”).

Coupon

means an electronic Coupon which bears the name of the Passenger who is to take the flight identified on the Coupon.

Passenger Coupon or Passenger Receipt

means the part of the Ticked issued by Air Corsica or our Authorised Agent or on our behalf, who is identified as such and to be retained by you.

Flight Coupon

means the electronic Coupon bearing the name of the Passenger and indicating the precise points of your journey: town or city of departure/town or city of arrival.

Electronic Coupon

means an electronic Flight Coupon or any other document of the same value, held in our database.

Special Declaration of Interest

means the declaration made by the Passenger when handing over Baggage to be checked, specifying a value higher than that set as a liability limit by the Convention, in exchange for payment of a surcharge.

Damage

includes the Damage which arises in the event of death or bodily injury which a Passenger may suffer or which results from a delay, total or partial loss, or any other Damage arising due to Air Carriage, as defined below, or directly related to Air Carriage or other services.

Special Drawing Right (SDR)

means a unit of account of the International Monetary Fund (IMF), the value of which is periodically determined by the IMF, on the basis of the listed prices of several reference currencies.

Stopovers

means the points, excluding the points of departure and arrival, shown on the Ticket or mentioned in the Schedule as planned stopovers on your itinerary.

Baggage Tag

means the part of the Ticket which refers to your checked Baggage.

Force Majeure

means circumstances outside the control of the party citing them and which can provide evidence thereof, that are abnormal and unpredictable, the consequences of which are unavoidable despite all of the diligence exercised.

Cancellation Fees

means the fees which will be billed for in the event of voluntary cancellation on your part, and/or related to the conditions for application of certain fares.

Modification Fees

means the fees which will be invoiced in the event of voluntary modification on your part, and/or related to the conditions for application of certain fares.

Administration Fees

means the Administration Fees charged when we or our Authorised Agent, in particular in exchange for modification (“Modification fees”), re-issue (“Re-issue Fees”) or refund (“Refund Fees”) of a Ticket.

Free Baggage Allowance

means the maximum quantity of Baggage (in number and/or weight and/or size) determined by the Carrier with which each Passenger may travel.

Itinerary and Receipt

(see “Travel Memo”)

Check-in Deadline (CID)

means the time limit (check-in closing), as indicated for each flight and before which you must have carried out your check-in formalities and received your boarding pass.

Days

means calendar days including the seven days of the week, it being agreed that in the event of a notice being issued, the day of dispatch is not counted and that, when determining the term of validity of a Ticket, the day of issue of the Ticket or the day on which the flight commences are not counted.

Travel Memo (see “Electronic Ticket” or “Itinerary and Receipt”)

means one or more documents that the Carrier issues to the Passenger, when the Passenger uses an electronic Ticket and which bears their name, flight information and Passenger notices (payment receipt). This may also be called “Itinerary and Receipt”.

We, ourselves, our

means Air Corsica.

Security Item

means any item which, for security or safety purposes, cannot be carried due to the laws in force.

Passenger, you, yourself, your

means any person who is in possession of a Ticket, except for members of crew, carried or to be carried by air.

Passenger with Reduced Mobility

means any person whose mobility is reduced when using transport because of any physical disability (sensory or locomotor, permanent or temporary), an intellectual impairment, age or any other cause of disability and whose situation requires special attention and the adaptation of services provided to all Passengers, to their particular needs.

Person Entitled to Compensation

means you or any person who can claim compensation for the aforementioned journey, pursuant to applicable law.

Reservation

means the fact that a Passenger holds a Ticket or other evidence, indicating that the Reservation has been accepted and registered by the Air Carrier, its Authorised Agent or travel operator.

Fares

means flight fares, taxes and/or charges related to the Air Corsica General Conditions of Carriage; which must be approved by the relevant authorities, where applicable.

Net Fares

means the Fare charged to the Passenger, before tax and excluding issue fees.

Gross Fares

means the Net Fare plus tax.

Air Carriage (or Air Travel)

means the carriage of yourself and your Baggage, and the period during which your Baggage is in the custody of the Carrier, from boarding to disembarking, within the meaning of the applicable Convention.

Carrier

means us (AIR CORSICA) or any other Carrier for which the Designator Code appears on the Ticket or on the Supplementary Ticket.

Community Air Carrier

means an Air Carrier holding a valid operating licence issued by a Member State of the European Union, pursuant to the provisions of the applicable European Regulations.

Internal Flight or “Domestic Flight”

means any flight for which the towns or cities of departure and arrival are located within the same State, within continuous territory.

International Flight or International Carriage

means, as defined by the Convention, any flight for which the departure and arrival points and any Stopover point, if applicable, are located in the territory of at least two States which are parties to the Convention, notwithstanding Stopovers or aircraft changes, or in a single party State, if a Stopover is planned in the Territory of another State, whether or not it is a party to the Convention.

3.1. General

(a) With the exception of the provisions of paragraphs 3.2, 3.4 and 3.5 below, these General Conditions of Carriage shall apply to any flights, or portion of flights, for which our Designator Code appears in the “Carrier” section of the Ticket or corresponding Coupon.

(b) These General Conditions of Carriage shall also apply to free or reduced-fare carriage, except as otherwise provided for by law in the Contract of Carriage or in any other contractual document between us and you.

(c) These General Conditions of Carriage have been drafted pursuant to international conventions and applicable European regulations and the IATA Agreements set out in Article 1 above.

3.2. Chartering

If carriage is provided pursuant to a chartering contract, these Conditions shall only apply where they are incorporated, by reference or otherwise, in the chartering contract or on the Ticket.

3.3. Code Sharing

For certain air services, we have entered into Code Sharing Agreements with other Carriers, as set out in Article 2, above. This means that even if you hold a Reservation with us and are in possession of a Ticket bearing our Designator Code in the Carrier section of the Ticket, another Carrier, within the meaning of Article 2 above, may operate the flight. If such agreements are in force, these General Conditions shall also apply, the Passenger shall be informed of the identity of this Carrier at the time of making the Reservation, or at the time of check-in, at the latest.

3.4. Predominance of the law

These general Conditions of Carriage shall apply provided that they do not run contrary to current legislation. Any invalidation of one or more provisions of these General Conditions of Carriage shall not have any effect on the validity of the other provisions.

3.5. Predominance of the Conditions on our Regulations

In the absence of contrary provisions, in the event of a contradiction between these General Conditions of Carriage and any other Air Corsica regulations on specific subjects, these Conditions shall prevail unless the Contract of Carriage could not continue to exist without this provision which has been declared invalid and ineffective and that is decisive and essential for the existence of the aforementioned Contract.

4.1. General provisions

(a) Air Tickets are no longer in “paper” form: they are now Electronic Tickets which are not issued physically. The Electronic Ticket is available until two hours before departure. It is evidence, unless proven otherwise, of the existence of a Contract of Carriage, both its conclusion and its content, between the Carrier and the Passenger whose name is shown on the Ticket.

(b) To use the Electronic Ticket, the Passenger shall present themselves at the check-in desk within the deadline for presentation. The Passenger shall also present a document confirming their Reservation, as well as a valid identification document. The Passenger shall be carried on a flight, provided that they present satisfactory identification and provided that the valid Electronic Ticket has been issued in their name.

(c) An Electronic Ticket is non-transferable, subject to applicable regulations in force.

(d) Certain Tickets, sold at reduced fares, are subject to conditions for refund or are partially or totally non-refundable. It is your responsibility to choose the Fare which best corresponds to your requirements and to take out suitable insurance to cover cancellation of your journey.

(e) The Ticket shall at all times remain the property of the Carrier which issued it.

(f) With the exception of Electronic Tickets, you may only be carried if you are able to present a valid Ticket which contains the corresponding Coupon for this flight and any other unused flight Coupons, as well as the Passenger Coupon. Furthermore, you shall not be carried if your Ticket has been damaged or modified by someone other than us or our Authorised Agent. In the case of an Electronic Ticket, you shall be carried on a fight only if you produce satisfactory identification and if a valid Electronic Ticket has been issued in your name.

(g) If the evidence mentioned in (f) above is not provided, or if you refuse to undertake to indemnify us, the Carrier which issued the Ticket may require you to pay the entire cost of the replacement Ticket, it being understood that such a payment shall be refunded to you when this Carrier has evidence that the lost or damaged Ticket was not used during its period of validity or, after having been found, you returned the Ticket to this Carrier, during this same period of validity.

(h) A Ticket is an object of value and it is your responsibility to take all necessary measures to ensure it is not lost or stolen.

(i) If you benefit from a fare reduction or a fare on special conditions, you must be able to present the supporting documents entitling you to this fare at any time during your journey.

4.2. Validity Period

(a) Except as otherwise provided in the Ticket, these Conditions of Carriage or the Fares, as defined in Clause 2 above, (in the case of Fares affecting the validity of a Ticket, as indicated on the Ticket itself), a Ticket is valid for carriage :

• one year from the date of issue of the original Ticket or,
• one year from the date of use of the first Coupon, if this occurs within one year of the date of issue of the original Ticket.

(b) When your journey can't be made for voluntary or involuntary reasons, you may obtain a full or partial refund of your ticket (excluding service charges (see Article 5.7) in accordance with the fare conditions agreed at the time of your purchase, without prejudice to any applicable regulations, depending on the reasons for the cancellation of your journey, by submitting your request to air Corsica, the carrier, within the limit of the validity of the ticket, i.e. 1 year from the date of issue of the initial ticket.

(c) When, after having started your journey, you are prevented, for health reasons, from continuing it during the period of validity of the Ticket (1 year from the date of issue of the initial ticket), you may obtain a full or partial refund of your ticket in accordance with the fare conditions subscribed to at the time of purchase and obtain an additional refund from the travel insurance policy subscribed to at the time of purchase of the ticket in accordance with the guarantees specified in the insurance contract. In all cases, you are entitled to a refund, within thirty (30) days, of the individualised taxes and fees corresponding to the portion of the journey not made, in application of article L.224-66 of the French Consumer Code. You can make your request online at the following address: https://support.aircorsica.com/.

Translated with DeepL.

(d) In the event of the death of a Passenger during a journey, the Tickets of the persons accompanying the deceased may be modified, either by waiving the minimum stay requirements, or by extending the Validity Period of the Tickets in question. In the event of a death in the immediately family of a Passenger, the Validity Period of the Tickets of the Passenger and those of their immediate family travelling with them may be modified in the same manner.

(e) Any modification set out in point (d) above can only be made after receipt of a death certificate in due form, and any extension provided for in this article cannot exceed forty-five (45) days from the date of death.

4.3. Use of Coupons

(a) The Ticket which you have purchased is valid only for the carriage indicated thereon, from the point of departure to the point of destination, via any Stopover provided when the Ticket was purchased. The Fare which you have paid corresponds to the journey indicated on your Ticket and represents an essential element of our Contract of Carriage with you.

(b) If you wish to change all or part of your journey, you must contact us in advance. The Fare shall be recalculated and you will then have the option to accept the new price or maintain the original carriage as set out on the Ticket.

(c) Ticket changes are only possible on flights that are accessible and available at the time of the change request.

4.4. Identification of the Carrier

Our name may appear in abbreviated form on the Ticket, using our Designator Code or in any other form. Our address is deemed to be that of the departure airport indicated opposite our name, in the “Carrier” section of the Ticket or, in the case of an Electronic Ticket, as indicated for the first leg of our flight, in the Travel Memo (or Itinerary and Receipt).

5.1. General

Published Fares are available only on Air Corsica flights departing from the airport of the point of origin to the airport of the point of arrival, unless otherwise indicated. They do not include ground transfer between airports and between airports and town or city terminals. The price of your Ticket shall be calculated in compliance with our Fares in force at the date of purchase of your Ticket, for a journey planned on the dates and for the itinerary indicated on this Ticket. Any change of itinerary or the dates of your journey may have an impact on the applicable Fare.

The applicable Fares are those which are published by the Carrier or calculated by it in compliance with the Fare rules in force on the date of purchase of a Ticket Reservation, for the flight(s) indicated from the point of departure to the point of destination, for a given class of carriage.

5.2. Taxes, Charges, Administrative Costs and Surcharges

Fares are published inclusive of all taxes – including taxes and charges received on behalf of a third party (government, administration, airport, customs, etc.), environnmental contribution and administrative costs – with the exception of certain airport taxes payable locally.

All of the fees, taxes or charges imposed by a government, by any other authority or by the manager of an airport are your responsibility. When purchasing a Ticket, the Passenger is notified of these fees, taxes or charges in addition to the Fares and which appear separately on the Ticket. These are constantly changing and may be created (or increased) after the date of purchase of the Ticket, in which case you shall be required to pay the corresponding amount. Conversely, if the fees, taxes or charges paid at the time of purchase online are reduced or discontinued, you shall be entitled to a refund. For further information on the conditions for refunds, we refer you to Article 13 hereof.

The environmental contribution is a component of the ticket price excluding taxes paid by the passenger at the time of booking their flight on the routes Marseille and Nice In 2024, this corresponds to a flat rate of 2 euros per flight and is applied to non-resident passengers, with the resident fare being fixed and determined by public service obligations.

This environmental contribution aims to cover the significant increase in costs resulting from the application of various environmental obligations related to carbon emission compensation and limitation, stemming from:

The Directive 2003/87/EC of the European Parliament and of the Council of 13 October 2003 establishing a system for greenhouse gas emission allowance trading within the European Union (EU ETS);

Law No. 2021-1104 of 22 August 2021 on combating climate change and strengthening resilience to its effects, known as the "Climate and Resilience" law; and;

Taxes resulting from obligations on sustainable fuels (TIRUERT).

5.3. Fares

Specific conditions corresponding to the Special Conditions of Sale of the Contract of Carriage are associated with each Fare, such as: Full fare; Subscriber Member; Resident of Corsica; Senior Citizen; Family; Couple; Young person (under 25 years of age); Student (under 27 years of age); Getaway; Weekend; Weekday.

Pursuant to the special conditions which apply at the time of Reservation and prior to confirmation of the purchase of the Ticket on our website, certain Tickets may not be modified, cancelled or refunded in full or in part.

5.4. Reductions

On certain Fares offered, Air Corsica grants reductions (typological) to a certain category of Passenger:

– Babies under 2 years of age and children under 12 years of age, young people (under 25 years of age), students (under 27 years of age), senior citizens, residents of Corsica, people travelling as a couple or as a family, subscriber member Passengers.

These reductions are applicable on presentation of the following supporting documents: livret de famille (French document showing marriage, children etc.), passport, identification document, proof of address in Corsica, student card, membership card.

5.5. Promotional Fares

Air Corsica offers specific promotional Fares depending on the destination, date and time of travel.

5.6. Additional Services

Additional Services are offered to the Passenger when purchasing their Ticket online. These Additional Services are subject to their own general conditions and can be accessed on the corresponding pages.

5.7. Reservation Fees

Issuing or handling fees are charged for each purchase on Air Corsica routes. The issue or handling fees vary in amount (from €1 to €20 per ticket depending on the Air Corsica sales outlet; travel agencies apply the service fees of their choice) depending on the type of journey, the Fare and the distribution channel of the Ticket. These fees are added to the Fare including tax. 
The Issuing or Application Fees charged, if any, by the Carrier are not refundable, except in the case of a cancellation of the Ticket due to a fault of the Carrier. 
The Passenger is informed, before finalising his/her Reservation, of the amount of the Issuing Costs charged to him/her by the Carrier. The amount of the Issuing Costs invoiced by Air Corsica may be consulted at its offices and on its Internet Site.

5.8. Cancellation and Modification Fees

In the event of voluntary cancellation on your part, cancellation fees shall be charged in addition to any cancellation fees related to the conditions for application of certain fares.

5.9. Itinerary

Unless provided otherwise in the Contract of Carriage which we have entered into with you, or in any other document which binds us, the Fares apply exclusively to the travel provided in the aforementioned Contract or document.

5.10. Payment currency

Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is purchased, unless another currency is stipulated, by us or by our Authorised Agent, at the time of purchase of the Ticket or at a later date (for example, in the absence of convertibility of the local currency).

6.1. Reservation Requirements

We, or our Authorised Agent shall register your Reservation and are able to provide you with immediate written confirmation (note that Reservation on our website is only authorised if followed by a purchase, see Air Corsica General Conditions of Sale, article 10). Certain Fares may be subject to conditions which limit or exclude the option to change or cancel these reservations.

6.2. Personal Information

You agree that you have provided us with Personal Information about you, in order to make a Reservation and purchase a Ticket, to obtain related or miscellaneous services, to assist us in completing administrative formalities related to immigration and entry into the territory, and that this information may be provided to government authorities, exclusively with relation to your journey and within the respective limits of applicable law. You hereby authorise us to hold such Information for the purposes set out above and to provide it to our own branches, to our Authorised Agents, to government authorities, Carriers, and the service providers mentioned above irrespective of the State or territory in which they are located, within respectively applicable laws.

6.3. Allocation of Seats

We shall use our best endeavours to comply with your seat allocation requests. However, we are unable to guarantee allocation of a given seat, even if your reservation is confirmed for that seat, except in respect of the class reserved. You hereby authorise us, however, to modify the allocation of seats at any time if this should prove necessary due to operational, security or safety requirements.

6.4. Reconfirmation of Reservations

(a) Reservations for an onward or return flight may, in certain circumstances, be subject to reconfirmation. We shall notify the Passenger when purchasing the Ticket, in which case the Passenger shall reconfirm their flight. In the event that they do not reconfirm, we may cancel their Reservations for inward and/or return flights. However, if the Passenger advises us that they wish to continue their journey and where seats on the flight in question are available, we shall restore their Reservation and provide carriage. If there are no seats available on this flight, we shall use our best endeavours to provide carriage to a nearby airport or to their final destination.

(b) If, during your journey, you use the service of several Carriers, you must verify with each of them whether reconfirmation is required. In this case, the Carrier with whom reconfirmation is to be made is the Carrier whose Designator Code appears on the Flight Coupon.

6.5. Cancellation of an onward or return flight

If you do not present yourself at check-in for a flight, we may cancel your Reservations for your onward or return journey, unless you advise of this in advance.

7.1. Check-in Deadlines (CIDs) vary from one airport to another. We recommend that the Passenger obtains information in advance and complies with it, in order to complete all of the formalities required for their journey, failing which their Reservations shall be cancelled. We or our Authorised Agents shall provide Passengers with all necessary information in writing on the CID for their first flight with us. If their journey involves later legs, the Passenger should obtain information on the CIDs which can be found in the Schedule Guide for the Carrier, available from us or from our Authorised Agents.

7.2. You must be present at the departure gate at the time notified to you in writing, at the latest.

7.3. We may cancel your Reservation if you do not arrive at the departure gate at the time notified to you.

7.4. In the event of breach of the conditions of this article, we cannot be held liable for any loss, damage or expense.

7.5. If you are not present in the deadlines provided at the check-in desk or the departure gate (30 minutes before the departure of a Domestic Flight and 40 minutes before the departure of an International Flight), or if you do not present the required travel documents pursuant to Article 8, below, and you are consequently unable to travel, we may cancel your Reservation and allocate your seat to another Passenger without incurring any liability in your regard.

7.6. When a Flight Coupon is not removed at the check-in desk, when you receive your Boarding Card, the Coupon in question shall remain in your custody and you shall return it to us when you board.

8.1. Refusal to board

If Air Corsica intends to reasonably refuse to allow a Passenger to board on a flight, the Passenger may initially appeal for volunteers willing to waive their Reservation in exchange for certain services in accordance with conditions to be agreed between the Passengers in question and Air Corsica. In addition to the services mentioned in this paragraph, volunteers shall benefit from assistance, in compliance with article 8 of Regulation No. 261/2004.

When the number of volunteers is insufficient to permit boarding of the other Passengers with a Reservation, Air Corsica may refuse boarding of a Passenger against their will.

If Air Corsica refuses a Passenger against their will, Air Corsica shall compensate this Passenger pursuant to article 7 of Regulation No. 261/2004, and offer them assistance in accordance with articles 8 and 9 of the same Regulation.

8.2. Disembarkation of Passenger on their own initiative

A Passenger who, finally, refuses to board the aircraft when they have been properly checked-in on the flight, and when this refusal is not the result of an act or omission by the Carrier, they shall compensate and indemnify the Carrier against any costs reasonably incurred as a result of this behaviour and any resulting disruption.

8.3. Limitations of Carriage

At our discretion, reasonably exercised, we may, at any time during boarding and/or correspondence, refuse to carry you and your Baggage, even when the deadlines and conditions for presentation have been complied with, if it appears reasonably justified to do so, specifically for health, safety and security reasons or in the case of unsuitable travel documents.

As an example, we may exercise this type of refusal in the following circumstances:

(a) you have not complied with applicable laws.

(b) your carriage and that of your Baggage could endanger security, health, hygiene or good order on board the aircraft, the comfort or convenience of the other Passengers or the crew (by using intimidation or abusive and/or insulting language).

(c) your physical or mental state, including any condition caused by the consumption of alcohol or the use of drugs or medication, could present a hazard for yourself or for other Passengers, the crew or property.

(d) you have compromised security, order and/or discipline when checking-in for the flight or during a previous flight and we have reason to believe that such conduct may be repeated.

(e) you refuse to comply with security checks provided in Article 16.6 below, and you also refuse to provide proof of identification.

(f) you (or the person paying for the Ticket) have/has not paid the Fare in force and/or all of the charges, taxes and fees which are due.

(g) you do not appear to be in possession of valid travel documents, you have sought to enter a territory during transit, you have destroyed your travel documents during the flight, you refuse to provide them to flight or ground staff of the Carrier upon request, or your travel documents have expired, or are incomplete with regard to the regulations in force or fraudulent (identity theft, forgery or counterfeit documents).

(h) the Ticket you present:

· was acquired fraudulently or purchased from an organisation other than us or our Approved Agent;

· is listed as a lost or stolen document;

· is fake or counterfeit;

· includes a Flight Coupon which is damaged or has been modified by someone other than the Carrier or its Authorised Agent;

· you have not used the Flight Coupons in the order in which they were issued, pursuant to the provisions of article 4.3 above;

· when checking-in or boarding, you request special assistance which you did not notify us of when reserving your travel;

· you do not comply with instructions and regulations in respect of security or safety;

· you are unable to prove that you are the person named in the “Passenger name” section of the Ticket.

In the above circumstances, we reserve the right to retain your Ticket.

8.4. Special Requests

If you have any medical conditions, we recommend you consult a doctor before boarding your flight and take all necessary precautions for the proper conduct of this flight before your departure.

The special conditions of paragraph 8.4 do not form part of the Contract of Carriage and shall be considered as Supplementary Services, within the meaning of Article 15 below.

9.1. In application of Regulation No. 1107/2006 of the “European Parliament and “Council” of 5 July 2006, Air Corsica is not permitted to refuse to board a Passenger with Reduced Mobility if this person has a valid Ticket and Reservation, pursuant to the aforementioned regulation for a flight departing or arriving at an airport to which the regulation applies.

However, the person with reduced mobility must be accompanied by another person able to provide them with the necessary assistance.

To enable Air Corsica to implement and/or organise the putting in place (by Air Corsica and/or by the airport manager) of the assistance necessary for the Passenger with reduced mobility, the Passenger shall send a written assistance notice to Air Corsica forty-eight (48) hours before the scheduled departure of the flight, at the latest.

9.2. Notwithstanding this principle, Air Corsica may refuse to accept the Reservation of the Passenger or refuse to board them in the following cases:

a) in order to comply with applicable security requirements, whether provided by international, European, national law or established by an authority which issued its Air Carrier Certificate to Air Corsica.

b) if the size of the aircraft or its doors renders boarding or carriage of the Passenger with reduced mobility physically impossible.

9.3. In the case of a refusal to accept a Reservation for the reasons set out in 9.2. point a) or b), Air Corsica shall use all reasonable endeavours to offer another acceptable solution for the Passenger in question.

9.4. A Passenger with reduced mobility, to whom boarding is refused on the basis of their disability or reduced mobility and any person accompanying them pursuant to Article 4.2 of Regulation No. 1107/2006, shall be entitled to the refund provided for in Article 8 of Regulation (EC) No. 261/2004. The right to a return flight or to re-routing is subject to all security conditions being met.

9.5. In conditions identical to those set out in paragraph 1, sub-paragraph 1, point a) of Article 4 of Regulation No. 1107/2006, we require that a Passenger of reduced mobility be accompanied by a person able to provide them with the necessary assistance.

10.1. Children under 2 years of age

Any child not having reached their second birthday at the time of starting Air Carriage (baby) may travel accompanied by an able-bodied person of at least 18 years of age, unless the parents are younger.

Two babies may be transported by the accompanying party on the sole condition that one of the two babies occupy an individual seat at the child Fare and is installed using an approved retention device (car seat, harness).

10.2. Children of over 2 and under 4 years of age

Children of over 2 and under 4 years of age must mandatorily be accompanied by their parents (mother or father) or entrusted to a person accompanying them of over 18 years of age.

10.3. Children of over 4 and under 11 years of age

From the age of 4 to 11 years of age, children may travel without being accompanied by an adult. They are cared for by the company and are described as UMs (Unaccompanied Minors). The company must be notified of UMs by prior written request before the flights. A limited number of UMs is accepted per flight. It is the responsibility of the parents or guardians of the child to provide information in advance in this respect.

Persons accompanying a UM shall await take-off before leaving the airport so as to be able to resume charge of them if necessary. On arrival at the destination, UMs can only be handed over to the person nominated by one of the people with parental authority. In this respect, the nominated person shall provide evidence via an official identification document.

10.4. Children of 12 years of age and above

From 12 years of age, minors are no longer described as UMs for Domestic Flights and from 15 years of age for International Flights. They will not, therefore, require special treatment. The company and its staff shall not provide custody for them.

10.5. Formalities for Entry to and Exit from Territories for Minors

Specific formalities exist for entry to and exit from territories for minors; it is the responsibility of those with parental authority to check these before any purchase or travel.

11.1. Prohibited Baggage Articles

You shall not include in your Baggage any articles for which carriage is prohibited or restricted by applicable regulations and legislation in force in any State of departure, arrival or transit, or over which the aircraft flies including, specifically:

a) perishable goods, cash, currency, jewels, works of art, precious metal, silverware, securities or other valuable objects, expensive clothing, optical or photographic equipment, electronic and/or telecommunications equipment or apparatus, musical instruments, passports and identity documents, samples, business papers, manuscripts or shares, individualised or interchangeable, etc.

b) Items which are liable to represent a danger to the aircraft, persons or property on board, for example those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA) and in our own regulations, as applicable, subject to European and French standards (additional information is available from us on request); in particular, these items include explosives, pressurised gas, oxidising, radioactive or magnetised substances, inflammable substances, toxic or corrosive substances and liquids of any kind.

c) items the carriage of which is prohibited by the legislation in force in any State of scheduled departure, arrival, transit or over which the aircraft will fly.

d) items the weight, dimensions, configuration or fragile or perishable nature of which we can reasonably deem, render them unsuitable for carriage, taking into account the type of aircraft to be used, amongst other things. Information about these items is available on request.

e) firearms and ammunition other than those intended for hunting or sport, which, in order to be accepted as Checked Baggage, must be unloaded and packed suitably with the safety catch on. The carriage of ammunition is subject to ICAO and IATA Dangerous Goods Regulations and European and French legislation.

f) cutting weapons, stabbing weapons, aerosols which can be used for attack or defence, collectible weapons, swords, knives and other weapons of this kind, if carried in the cabin. These items may, nevertheless, be accepted as Checked Baggage at the discretion of the Carrier.

g) live animals, with the exception of pets and provided the conditions of paragraph 7 of this Article are complied with.

If such items are contained in your Baggage despite the prohibition provided in this Article, the rules on liability set out in Article 18 shall not apply.

11.2. Restrictions on acceptance of Baggage

a) At any Stopover, we may refuse to carry the items listed above in paragraph 1 of this Article as Baggage, or refuse to continue to carry them, if we discover them during the journey, if the Baggage presents a risk for the hygiene, security or good order of the aircraft.

b) We may refuse to carry any item as Baggage because of its size, shape, weight, content, configuration or nature if not compliant with the regulations, or for operational, security and/or safety reasons, or to ensure the comfort or convenience of other Passengers. Information about this type of Baggage is available on request.

c) We may also refuse to carry Baggage liable to affect carriage and ordinary handling due to unsuitable packaging. Information on packing and containers suitable for various Baggage is available on request.

11.3. Right of inspection

For safety/security reasons, we may ask you to accept a search of yourself or your Baggage or any X-ray or other inspection. If you are not available, your Baggage may be inspected or searched in your absence in order to verify whether it contains the items set out in paragraph 1 above or any weapons or ammunition which do not comply with the regulations. If you refuse to comply with these requests, we may refuse to carry you and your Baggage.

11.4. Checked Baggage

11.4.1. General

a) When you check your Baggage in at the check-in desk, we will ensure its custody and will issue you with an identification sheet (Baggage Receipt) for each item of Baggage checked in.

b) If the Baggage does not bear your surname, initials or other information about you, you must rectify this by marking your name or any form of personal identification on your Baggage. Checked Baggage shall be correctly identified on its exterior in order to rapidly establish a link with the Passenger in question. If these measures are not complied with, the Baggage will not be checked.

c) Checked Baggage will be carried in the same aircraft as you, unless, for operational or security/safety reasons, we decide to carry it on another flight. If this is the case, we shall deliver your Baggage to you. Carriage of your Baggage in another aircraft than the one carrying you, constitutes an annexe to the Contract of Carriage and shall not lead to a separate carriage of merchandise.

11.4.2. Free Baggage Allowance

The Free Baggage Allowance is the carriage in the hold of a quantity of Baggage per Passenger limited by number and/or weight and/or dimensions, determined in accordance with the destination and the Fare paid and is indicated on the Ticket.

You can have a Free Baggage Allowance carried in accordance with the provisions and subject to the conditions on the website page in our section “Baggage info ” that we recommend you consult regularly.

11.4.3. Excess Baggage

You must pay a supplement for the carriage of Baggage in excess of the Free Baggage Allowance, under the conditions set out on the website in our section “Baggage info ” that we recommend you consult regularly.

11.4.4. SDI: Special Declaration of Interest for a surcharge

a) The Special Declaration of Interest concerns Checked Baggage the value of which, as estimated by the Passenger, exceeds a certain amount. The conditions for the application of a Special Declaration of Interest are valid for Air Corsica flights, namely: Ajaccio, Bastia, Calvi and Figari to Marseille, Nice, Rome and Lyon. The Special Declaration of Interest shall be made at the airport by the Passenger on the day of departure and before the Check-in Deadline. Pursuant to Article 18 “Liability for Damages” paragraph 2.3 of these conditions, you may, for your Checked Baggage, make a written declaration of value in excess of the limit of liability set out in this Article in consideration of the payment of an additional amount in the event of destruction, loss, degradation or delay.

b) However, the Special Declaration of Interest shall not be accepted if one of the legs of carriage is performed by another Carrier who does not offer this option.

c) A Fare supplement may be paid by the Passenger if this Declaration is made when checking Baggage in with the Carrier.

d) The Carrier reserves the right to verify the appropriateness of the value declared by the Passenger with the actual value of the Baggage and its contents and further reserves the right to set a maximum cap on the level of declarations able to be made. In any event, the Carrier shall be entitled to provide proof, in the event of damage occurring, that the amount declared by the Passenger was higher than the actual interest of the Passenger in the delivery with regard to the actual value of the Baggage and its contents.

e) Any Special Declaration of Interest shall be made to the Carrier by the Passenger before the Check-in Deadline.

11.5. Unchecked Baggage or “Hand Baggage”

a) Authorised dimensions for the carriage of Hand Baggage, and the number accepted on board are regulated. If we have not specified otherwise, your Hand Baggage must be placed under the seat in front of you or in a closed Baggage storage compartment. Baggage which you wish to carry with you in the cabin, but which we deem to be of an excessive weight or size, or a security risk or difficult to store, cannot be accepted in the cabin and shall be loaded as Checked Baggage, at any time before the departure of the flight.

b) Any Baggage and/or object which cannot be carried in the hold (such as fragile musical instruments or other items) and which does not comply with the provisions of paragraph A above, can only be accepted in the cabin on condition that a request has been made and authorisation obtained from our Reservations Department.

c) The Passenger is responsible for personal effects and Unchecked Baggage that they retain in the cabin. The Carrier can only be held liable for the destruction, theft, loss or damage to personal effects and Unchecked Baggage, if negligence by the Carrier, or one of its agents or representatives is proven.

11.6. Collection and Delivery of Baggage

a) Subject to the provisions of paragraph 11.4.1. of this Article, you must collect your Baggage as soon as it is made available to you, at the destination or Stopover. If, despite having been given written notice to collect your Baggage, you have not claimed or collected it on expiry of a period of one year and one day, we shall be free to dispose of it without incurring any liability to you.

b) Only the holder of a Baggage Check and the Baggage Ticket issued to the Passenger on check-in is authorised to collect the Baggage. However, failure to present the Baggage Ticket shall not prevent collection of Baggage which is identified by other methods.

c) If a person claiming Baggage is unable to produce a Baggage Check and identify the Baggage using the Baggage Ticket, we shall only hand over the Baggage provided that person establishes their entitlement to the Baggage in a satisfactory manner; at our request, this person shall provide a sufficient guarantee to indemnify us against loss, damage or expenses which may result from such a delivery.

d) Acceptance of Baggage without complaint by the Passenger shall constitute a presumption, unless proven otherwise, that the Baggage was delivered in good condition and in accordance with the Contract of Carriage or other indications provided by other methods set out in the Montreal Convention.

11.7. Animals

11.7.1. Carriage of Animals

Unless refused by us for valid reasons (quota of animals reached, state of health, legislation on dangerous animals, regulations of the destination country, etc.) we agree to carry your animals under the following conditions:

a) Dogs and cats shall be placed in a clear-view container. Depending on the destination, the carriage of these animals may be subject to conditions which you can find on our page “Carriage of Animals” which we recommend you consult regularly.

b) If it is accepted as Baggage, the animal and its cage shall not be included in your Free Baggage Allowance, but shall constitute Excess Baggage, for which you shall be charged the rate in force, which will be communicated on request.

c) Guide dogs and their cages accompanying Passengers of Reduced Mobility or Reduced Vision shall be carried free of charge, in addition to the usual Free Baggage Allowance, in accordance with the regulations in force, available on our page “Carriage of Animals” which we recommend you consult regularly.

d) We agree to carry animals provided that the Passenger assumes full responsibility for them. We shall not accept any liability if the animal is refused entry to or passage via a country, State or territory because of the failure of its owner to observe the health or entry regulations in force. Passengers travelling with such animals shall reimburse us for any fines, losses, repairs and all kinds of costs which we have incurred through such a situation.

11.7.2. Pets travelling in the cabin

The Company accepts certain animals travelling in the cabin. However:

a) Only Pets and their cages not exceeding a weight determined by the Carrier can be accepted in the cabin.

Assistance dogs shall be accepted in the cabin subject to the applicable regulations and depending on their size.

b) The Pet shall be mandatorily placed in a closed container intended for this purpose, fully containing the animal and in which it can stand up, turn around and breathe easily and freely.

c) The Passenger undertakes not to allow the animal to leave its container, even partially throughout the period of the flight.

11.7.3. Pets travelling in the hold

The Pet shall be placed in a solid cage in rigid plastic or fibreglass which is sturdy and IATA approved.

12.1. Schedules

We undertake to use our best endeavours to carry Passengers and Baggage but we cannot guarantee the schedule.

Flights and flight schedules set out on the Air Corsica website and the Schedule are given as a guide and are likely to be modified without notice, after their date of publication.

However, the flight schedule on the Air Ticket, and with the exception of modification for reasons beyond our control, are an integral part of the Contract of Carriage between the Company and the Passenger. However, if the flight times printed on the Ticket are modified exceptionally, the Passenger shall be notified by the Carrier, provided that the Carrier has their contact details (mobile telephone number, landline number, e-mail address, etc.).

The Passenger is advised to verify the time printed on the Ticket with the Carrier before departure. In the event of a change of schedule – after purchase of the Ticket – which is not convenient for the Passenger, and if the Carrier is unable to offer a more suitable time, the Passenger may obtain a refund for the Ticket as provided in Article 13 below.

12.2. Cancellation and Delay

a) Air Corsica undertakes to take all necessary measures to carry the Passenger and their Baggage without delays. In this respect, and in order to avoid cancellation of carriage, we may propose that you travel on the flights of another Carrier, within the meaning of Article 2 above, or by another method of carriage. Any modification in respect of the identity of the Carrier shall be brought to the attention of the Passenger at check-in or boarding, at the latest. If this duty of information is not complied with, the Passenger may terminate the Contract of Carriage and obtain a refund for their Ticket, without penalty.

If the Carrier notified to the Passenger is registered on the Community list or is subject to a ban after the Contract is entered into, we shall propose a new Carrier. If this is not possible, we shall refund your Ticket in accordance with the provisions of Article 13.3 of these Conditions.

b) In the event that a flight is cancelled and pursuant to the provisions of Regulation (EC) N° 261/2004 of the European Parliament and Council, immediate assistance and compensation are provided for, unless the cancellation is due to extraordinary circumstances.

c) Pursuant to the provisions of Regulation (EC) No. 261/2004 of the European Parliament and Council, in the event of a significant delay of a scheduled flight compared to the departure time printed on the Ticket, immediate Passenger assistance is provided, unless the cancellation is due to extraordinary circumstances. In all cases, no compensation shall be payable to the Passenger in the event of a delay.

12.3. Refusal of Boarding in the Event of Scheduled Overbooking

If, due to a scheduled overbooking, we are unable to allocate a seat to you, despite you having a confirmed Reservation, we shall provide you with the assistance and compensation provided for by the legislation in force. If several types of compensation are possible, the most favourable shall apply.

13.1. General

Pursuant to Fare regulations, we shall refund all or part of a Ticket under the following conditions:

a) unless otherwise provided for in this Article we shall be authorised to effect a refund the Fare either to the person whose name is printed on the Ticket, or to the person who paid for the Ticket, on presentation by them of suitable evidence of this payment.

b) if a Ticket has been paid for by a person other than the person whose name is printed on the Ticket and if a refund restriction is noted on this Ticket we shall effect the refund to the person who paid for the Ticket, or to any person they nominate.

c) except in the case of loss of the Ticket, the refund shall only be made when we have received the Passenger Coupon or Passenger Receipt, as well as all unused Flight Coupons.

d) a refund made to a person returning the Passenger Coupon or the Passenger Receipt and all unused Flight Coupons and presenting themselves as the person entitled to benefit from the refund, pursuant to sub-paragraphs a) and b) above, shall be deemed to be valid and shall discharge us from all liability and any later claim for a refund.

13. 2. Refunds for Significant Delays or Refusal to Board

In the event of cancellation or significant delay of a flight or refusal to board within the meaning of Regulation (EC) No. 261/2004, the refund shall be made within seven days in accordance with the conditions set out in the Regulations, at the price indicated on the Ticket, to the leg(s) of the journey which were not provided, as well as for the leg(s) of the journey already taken.

13.3. Other Refunds

a) the Passenger is entitled to claim a refund for their Ticket for reasons other than those set out in paragraph 2 of this Article and only when the Passenger is not liable to justify the fact that their Ticket was not used on the dates indicated on their Ticket; the amount of the refund shall then be of an amount equal to:

· the Fare paid, less applicable Administration or Cancellation Fees, if no part of the Ticket has been used.

· the difference between the Fare paid applicable Fare for the journey for which the Ticket has been used, less applicable Administration and Cancellation Fees, if part of the Ticket has been used.

b) The refunds set out in this paragraph 3 shall not be made when government directives, or any other contractual document between you and us, excludes this. This applies specifically to Tickets which are “non-refundable”.

13.4. Refund for Tickets Declared Lost or Stolen

(a) the Ticket or the part of the Ticket which has been lost or stolen has not been used, previously refunded or replaced (except where one of these situations arose due to our fault); and:

(b) the beneficiary of the refund undertakes, in the form we indicate, to repay the refunded amount to us in the case of fraud and where the lost or stolen Ticket has been used, in full or in part, by a third party (unless one of these situations arose due to our fault).

(c) if we or our Authorised Agent lose all or part of the Ticket, this loss shall be our responsibility.

13.5. Right to Refuse to Refund

We may refuse to refund: (a) for any Ticket after its Period of Validity has expired.

(b) for a Ticket which is presented to us or to the authorities in a country, as proof of an intention to leave that country, unless you provide evidence to our satisfaction, that you have permission to stay in the aforementioned country or that you will leave it using a Carrier, in accordance with Article I above, or using another method of transport.

(c) for your Ticket if you have not been admitted by the authorities at your destination or in transit during your journey and if you have been returned to your point of departure for this reason.

(d) for a stolen, forged or counterfeit Ticket.

(e) for your Ticket in a currency other than that used to make the payment.

(f) for a Ticket marked “non-refundable” except in the case of significant delay, cancellation or refusal to board within the meaning of Regulation (EC) N° 261/2004.

13.6. Refund Currency

Subject to legislation in force, we reserve the right to make the refund in the same form and in the same currency as used to purchase the Ticket.

If we agree to refund in a currency other than the payment currency, this refund shall be made at the exchange rate in force on the day the refund letter is sent.

13.7. Persons authorised to make refunds

Refunds are made only by the Carrier who initially issued the Ticket or by an Authorised Agent, if authorised by the Carrier to do so.

14.1. If we reasonably consider that by your conduct on board you bother, inconvenience, threaten or endanger the aircraft, a person or property, or you prevent the crew from carrying out their functions, or you do not comply with recommendations and instructions from the crew, in particular if these involve the use of tobacco, alcohol or drugs or if your behaviour affects the comfort or convenience, or causes damage or injury to other Passengers or the crew, we may take any measures, including restraint, against you which we deem necessary to prevent such behaviour continuing. You may be disembarked, refused carriage on later journeys at any point in the network and prosecuted for any crime or reprehensible acts that you may have committed on board the aircraft.

14.2. For security reasons, we may prohibit or limit the use of electronic equipment, such as, but not limited to, mobile telephones, portable computers, radio sets, electronic games, broadcasting equipment, radio-controlled games and transmitters/emitters, as well as any other electronic or recording equipment aboard the aircraft. With the exception of hearing aids and cardiac pacemakers.

15.1. If, as part of a Contract of Carriage and subject to applicable legislation, we agree to make provision, via a third party, to provide you with supplementary services other than carriage by air, or if we issue a Ticket or a voucher in respect of carriage or services (other than air travel), such as, for example, hotel reservations or car hire, the conditions of carriage or sale of these third parties shall apply.

15.2. If we provide ground carriage services, other conditions of carriage and, in particular, other liability systems, may apply to this ground carriage. These conditions and systems are available on request from us or from the Carrier providing the ground carriage, as applicable.

16.1. General

You are responsible for obtaining all documents required for your journey, including visas and any special permits which may be required by the legislation in force in the States of departure, arrival or transit. Immigration and border control requirements of the authorities in these States are mandatory. The Passenger shall also be responsible for obtaining documents for their minor children and/or Passengers for whom they are responsible and/or Pets travelling with them.

If the Passenger fails to comply with the above obligations, we shall not be liable for the consequences they incur.

16.2. Travel Documents

(a) You must present entry, exit and transit documents, health and any other documents required by the legislation in force in the States in question and allow us to take copies of these documents, if we deem this necessary.

(b) We reserve the right, in accordance with Article 8.3 above, to refuse to carry you if you do not comply with the laws and regulations in force or if your travel documents do not appear to be valid.

(c) The Carrier shall not be liable for the consequences (specifically losses or costs) that the Passenger incurs as a result of failing to comply with the applicable regulations.

16.3. Refusal of Entry

If you are refused entry to a territory, you must pay all charges or fines imposed on us for this reason by local authorities, as well as the cost of your carriage from that territory. In these circumstances, we shall not refund your Ticket.

16.4. Passenger Liability for Fines and Detention Costs, etc.

If we have to pay or deposit a fine or penalty or incur expenses of any kind due to your non-compliance, whether deliberate or involuntary, with the laws in force in the States in question, or due to a failure to present the required documents or the presentation of invalid documents, you shall, on request, reimburse us for all amounts we have paid or deposited and all expenses incurred.

Amounts you have paid to us for unused carriage or any amounts you have paid to us may be used to cover this reimbursement.

16.5. Customs Inspections

(a) If required, you must participate in the inspection of your Baggage, Checked or Unchecked, by customs or any other government authority. We shall not be liable for any damage or loss incurred due to your failure to comply with this provision.

(b) The Passenger shall compensate the Carrier if an act, omission or negligence on their part causes damage to the Carrier, due, in particular, to their failure to comply with this Article or the authorisation given to the Carrier to inspect their Baggage.

16.6. Security Checks

You are required to undergo all security checks required by government or airport authorities, by us or by another Carrier, within the meaning of Article 2 above.

Carriage to be provided by several Carriers, under a single Ticket or several Tickets issued jointly, is deemed to constitute a single operation under the terms of the Convention. In this case, the first and the last Carrier respectively assume liability for everything which occurs during only the portion of the transport performed by them. 

18.1. General Conditions

Our liability and that of any Carrier within the meaning of Article 2 above, shall be determined by the General Conditions of Carriage of the Carrier which issued the Ticket, unless provided otherwise and brought to your attention. Our liability, when incurred, shall be limited to the following conditions:

18.1.1 Applicable Legislation

Carriage performed under these General Conditions of Carriage is subject to the liability rules laid down by the Montreal Convention and Regulation (EC) No. 2027/97 of the Council on the liability of Air Carriers in the event of accidents, as amended by Regulation (EC) No. 889/2002 of the European Parliament and Council, dated 13 May 2002.

Unless expressly provided otherwise, pursuant to the Convention, none of the provisions herein implies a waiver of the limitations or exclusions of liability set out in the Convention and legislation in force.

18.1.2 Exemption

(a) If the Carrier proves that the negligence or other wrongful act or omission by the person requesting compensation, or by the person whose rights they hold, caused the damage, or contributed to it, the Carrier shall be fully or partially exempt from liability with regard to that person, to the extent that this negligence, other wrongful act or omission caused or contributed to the damage. When the claim for compensation is made by a person other than the Passenger, due to the death or injury of the Passenger, the Carrier shall also be exempt from all or part of its liability to the extent that it proves that the negligence or other wrongful act or omission by this Passenger caused or contributed to the damage. This Article shall apply to all of the provisions of the Convention in respect of liability.

(b) The Carrier cannot be held liable under any circumstances for Damage resulting from compliance by the Carrier with any legal or regulatory provisions (laws, regulations, decisions, requirements and provisions) or for the failure to comply with these same provisions by the Passenger.

(c) The Carrier cannot be held liable for Damage to Unchecked Baggage, unless such Damage arises as a direct result of the fault of the Carrier, of one of its representatives or agents, it is the responsibility of the Passenger invoking liability to prove this.

(d) The Carrier shall not be liable for any illness, injury or disability, including the death of a Passenger due to the physical condition of the Passenger, or from any deterioration of such condition.

18.1.3 Exclusions or Limitation of Liability

Provided that the following does not contravene the other provisions in these conditions and depending on whether the Convention does or does not apply:

The Contract of Carriage, including these General Conditions of Carriage and all exclusions and limitations of liability contained therein shall apply to and benefit our Authorised Agents, our employees and our representatives, the owner of the aircraft we use and the agents and representatives of this owner. The overall compensable amount from the above-mentioned persons shall not exceed the limit of our liability.

18.2. Special provisions

18.2.1 Bodily Injury

(a) Pursuant to Article 17 §1 of the Convention, we shall be liable for Damage sustained in the event of death, wounding or any other bodily injury suffered by a Passenger, when the accident which caused the death, wound or bodily injury occurred aboard the aircraft or during any boarding or disembarking operations pursuant to the Convention, and subject to the exemptions from liability specified below.

(b) For bodily injury not exceeding 113 100 Special Drawing Rights (or approximately €123,000) per Passenger, the Carrier can only exclude or limit its liability in the following cases:

– if the death, wounding or other bodily injury occurred as a result of the state or physical or mental health of the Passenger prior to their boarding our flight.

– if the Damage was caused, in whole or in part, due to the fault of the Passenger or their state of health prior to boarding the aircraft.

– for any illness, injury, disability, handicap, including death, due to the pre-existing physical pathological condition of the Passenger, or for any deterioration of the aforementioned pre-existing physical pathological condition.

– in the case of an exemption provided under Article 18.1.2 of these conditions.

(c) The Carrier shall not be liable for bodily injury where these exceed 113 100 Special Drawing Rights (or approximately €123,300) per Passenger if it proves that:

· the Damage is not due to negligence or another wrongful act or omission by the Carrier, its agents or representatives, or

· the Damage arises only as a result of the negligence or other wrongful act or omission by a third party

(d) The amount of our liability in the event of death, wound or any other bodily injury of a Passenger pursuant to paragraph 2.1 a) above, is not subject to any limitation. The amount of compensable Damage shall include the compensation of Damage as determined by amicable agreement, by expert appraisal or by the competent courts.

We reserve any right of appeal and subrogation against any third party.

(e) We shall pay an advance to the natural person entitled to compensation to enable them to deal with their immediate needs, proportionate to the material Damage suffered, using our best endeavours and within fifteen days of identification of the person, at the latest.

Without prejudice to the previous paragraph, the advance shall not be lower than the equivalent in Euros of 16,000 SDRs per Passenger in the case of death.

Pursuant to the legislation in force, payment of an advance shall not constitute acceptance of liability and the advance may be deducted from any amount paid later depending on our liability; this advance is non-refundable, except in the cases set out in Article 20 of the Montreal Convention, or when the person to whom the amount was paid is not entitled to compensation.

18.2.2 Delay

(a) Passenger delay

The Carrier shall not be liable for any Damage resulting from a Passenger delay if it proves that its representatives or agents used their best endeavours to avoid the Damage or that it was impossible to take such measures.

The Carrier shall not be liable for Damage resulting from the delay, when this is the responsibility of the Passenger, or if they have contributed to it, in other words, if the Damage is the result, in whole or in part, of the negligence, or wrongful act or omission by the person seeking compensation or the person who holds their rights.

Liability in the case of Passenger delay is limited to 4,694 SDRs (€5,116) per Passenger.

(b) Baggage Delays

We shall not be liable for Damage arising due to a Baggage or merchandise delay, if we are able to prove that we, our representatives or agents have taken all necessary measures to avoid the Damage, or it was impossible for us to take these measures.

Liability in the case of delays in the delivery of Checked Baggage is limited to 1,131 SDRs (Special Drawing Rights – €1,233).

18.2.3 Destruction, Loss or Deterioration of Baggage

(a) Checked Baggage

We shall be liable for Damage which occurs in the case of the destruction, loss or Damage to Checked Baggage, where the loss, Damage or destruction occurred aboard the aircraft, or during any period during which the Checked Baggage is in our custody.

We shall not be liable for Damage sustained by your Babbage, when this Damage is a result of the nature of inherent defect of the Baggage.

If your property is responsible for Damage caused to another person or to us, you shall compensate us for any losses sustained and costs incurred by us for this reason.

(b) Unchecked Baggage

In the case of Unchecked Baggage, in particular personal effects, our liability is incurred if the Damage is our fault or that of our representatives or agents.

(c) Amount of Compensable Damage

Our liability in the case of the destruction, loss or Damage to Baggage is limited to 1,131 SDRs (Special Drawing Rights) (or approximately €1,233) per Passenger, except where a Declaration of Special Interest was made at the time of Baggage check-in by the Passenger, in consideration of the payment of an additional amount pursuant to Article 11.4.4 above.

18.2.4 Time Limitation on Claims and Action

(a) Notification of Claims for Baggage

1. The receipt of Checked Baggage by the Passenger without complaint on their part shall constitute a presumption, in the absence of proof to the contrary, that the Baggage was delivered in good condition and in compliance with the Air Ticket, or the indications notified by the other methods set out in Article 3, paragraph 2 and Article 4, paragraph 2 of the Montreal Convention.

2. In the case of Damage, the Passenger shall send a claim to the Carrier immediately after discovering the Damage and within a period of seven days, at the latest, for Checked Baggage, commencing on the date it is received. In the case of a delay, the claim shall be made within twenty-one days from the date on which the Baggage is made available at the latest.

3. In the absence of fraud by the Carrier, if a claim is not made within the provided deadlines, all action against the Carrier shall be inadmissible.

4. On receipt of the claim we shall draw up a “Damage or Loss Report”, together with any reserves.

(b) Liability Actions for Passengers

Any actions for liability shall be commenced, under penalty of forfeiture, within two years from arrival at the destination or following the date on which the aircraft should have landed.

(c) Form

All claims or actions set out in paragraphs (a) and (b) above shall be made in writing within the stated deadlines.

(d) Amendment and Deletion

None of our Authorised Agents, employees or representatives is authorised to change, amend or delete any of the provisions of these General Conditions of Carriage.